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FAQ

Placing an Order

How do I purchase from artworkbid.com ? There are two ways to make purchases:

  • Online:Add item(s) to your shopping cart and just follow the checkout process.
  • By e-mail: Our Customer Support - mkt@artworkbid.com .7 days a week, 24 hours a day!!!
 

How does the shopping cart work?

Each time you add an item to the cart, you will be taken to the shopping cart. From the shopping cart you can choose to either Continue Shopping or to proceed to Secure Checkout.

  1. The Secure Checkout will take you through steps to enter a coupon and/or catalog codes, choose your shipping method and shipping address.Once you review the order and enter your payment information, you will be prompted to place your order.
    • If you’re a first time customer, you’ll be asked for information to establish your artworkbid.com customer account.
    • If you’re a returning customer, you’ll be asked for your email address and password.
  2. We suggest that you print a copy of the order confirmation page for your records.
 
 

Tracking an Order

How long does it take to receive my order?

For normal air mail, it takes 8 - 18 days

For registered air mail, it takes 8 - 18 days

For EMS, Fedex, it takes 3 - 6 days

How do I know if my order shipped?

As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure artworkbid.com emails are not blocked by your provider’s filter, you may also want to add mkt@artworkbid.com to your email address book.

What if I don’t get an order/shipping confirmation?

Check your SPAM folder. Sometimes artworkbid.com emails are blocked by your provider’s filter. To keep this from occurring, add mkt@artworkbid.com to your email address book.

If this isn’t the problem, contact Customer Support at mkt@artworkbid.com. Include your concern, order number and the email address associated with your artworkbid.com account. A customer support representative will assist you within one business day.

 

What happens if I don’t get my order when I expected to receive it?

Most USA and Outside USA orders are received within 5-7 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.

If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Support at mkt@artworkbid.com. Include your order number and email address associated with your artworkbid.com account. A customer support representative will help you within one business day.

How do I track my order?

Your shipping confirmation email includes a tracking number for the order and the delivery carrier’s URL. To review the status of your order, select the link to the carrier’s website and follow directions to enter your tracking number.

You can also go to your artworkbid.com account to find order details including shipping dates and tracking numbers. Enter your email address and password here and select the “order status” button to view your order history.

If you still need assistance please contact Customer Support at: mkt@artworkbid.com. Include your order number and email address associated with your artworkbid.com account. A customer support representative will assist you within one business day.

 

Shipping Information

What are my shipping options?

We offer:

free shipping for all order all over the world.

 

Payment Information

What are my payment options?

We accept the following payment methods:

  • Visa
  • MasterCard
  • PayPal
  • Bank Transfer

Returns

What is artworkbid return policy?Your satisfaction is important to us. If you’re not happy with any product, return the product within 7 days. 

All returned products are subject to inspection by artworkbid staff. Products found to be altered  or damaged will not be accepted as returns. The purchase price of returned items will not be refunded to your credit card until items are inspected and approved.

How do I return a product?

It’s easy. The first step is to contact us by

  • send us message Online
  • By email to Customer Support at:

We will provide our shipping address to you by e-mail. We will refund you via Paypal as soon as receiving the return product in good condition.

What if I have a problem with my order We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at mkt@artworkbid.com or call customer service at (852) 2723 3588

When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please call or email a artworkbid customer support representative immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.

 

Your Account

How do I create an account?

Accounts are created as soon as you place one or more items in your shopping cart and proceed to “Secured Checkout.” The personal information you enter establishes your account. Whenever you shop, use this email address and password to sign into your account.

How do I change my billing/shipping address?

You have the opportunity to update your personal information during checkout, including billing and shipping addresses. Review the information carefully for accuracy. Once you submit your order, it is processed right away and we are not able to make changes.

Can I reset my password?

You can change your password anytime. Select “My Account” near the top of any artworkbid.com webpage and enter your email address and password to access your account information. Under “Account Changes” click the “Edit My Account” Button to make updates.

 

How do I unsubscribe from artworkbid.com emails?

  1. On every artworkbid.com email, other than communications about your order, you will find a link to unsubscribe in the email footer.
 

Contact us

Our support hotline is available 24/7.

Phone:(852) 2723 3599

Contact our expert support team!